Business Details
Your Trusted Car Dealers in Shrewsbury
Established as a leading automotive retailer, JT Hughes has built a reputation for providing high-quality new and used vehicles alongside comprehensive service solutions. With multiple dealership locations across Shropshire and Mid-Wales, we offer a seamless customer experience through both online and in-store platforms. Our commitment to transparency is evident in our 120-point vehicle inspection process and 14-day money-back guarantee. As an authorised and regulated entity by the Financial Conduct Authority, we ensure all financial transactions meet rigorous compliance standards.Our service centres provide expert maintenance and MOT testing, supported by manufacturer-trained technicians and genuine parts. With flexible purchasing options including part-exchange, online valuation tools, and competitive financing packages, we prioritise customer convenience. Our Price Match Guarantee ensures competitive pricing, while our EV servicing expertise caters to the growing demand for electric vehicles. Through continuous investment in digital innovation and physical infrastructure, we maintain our position as a trusted automotive partner in the region.
Services
Car Sales
Part Exchange
Vehicle Finance
Service & MOT
Online Valuation
Highlights and features
- 14-day money-back guarantee on all used cars
- Price Match Guarantee ensures competitive pricing
- Online car buying with home delivery option
- Manufacturer-trained technicians at service centres
- FCA-regulated finance solutions available
Associations and certifications
- Financial Conduct Authority
Services
Car Sales
We offer comprehensive car sales services featuring new and used vehicles from leading manufacturers. Our online platform enables customers to purchase vehicles remotely with delivery options available. The inventory includes Honda, Hyundai, Kia, Mazda, and Isuzu models, with part-exchange facilities and price-matching guarantees. All used cars undergo rigorous 120-point inspections and come with 14-day return policies.
Service & MOT
Our service centres provide professional maintenance and MOT testing for all vehicle makes. Trained technicians use manufacturer-approved equipment for servicing, repairs, and warranty work. The network includes dedicated service centres in Shrewsbury, Telford, and Newtown with extended opening hours. Customers benefit from online booking systems and complimentary vehicle health checks.
Vehicle Finance
We offer regulated finance solutions through our FCA-authorised brokerage. Services include credit checks, loan eligibility assessments, and tailored financing packages. Customers can access pre-approved financing options with transparent terms. Our finance team helps customers understand different payment plans and select appropriate funding solutions for vehicle purchases.
Online Valuation
Our digital valuation tool provides instant vehicle assessments based on make, model, and condition. Customers receive preliminary offers before attending physical inspections. The process requires vehicle documentation verification and physical examination at dealership locations. Valuations consider market conditions and vehicle history data.
Part Exchange
We facilitate part-exchange transactions for customers purchasing new vehicles. The service includes vehicle assessment, documentation verification, and value determination. Customers receive professional evaluations based on condition and market value. The process integrates with financing arrangements to simplify vehicle upgrades.
Questions
How long does a car service take?
A full service typically takes 3-4 hours, with interim services requiring less time. MOT tests combined with services may need full-day appointments.
What documents are needed for car valuation?
Bring your vehicle, V5 logbook, photo ID, proof of address, service history, two keys, and bank details for payment processing.
Is the warranty transferable between owners?
Yes, our 5-year warranty transfers to new owners provided the vehicle remains under 5 years old and has been properly maintained.
Can I buy cars entirely online?
Yes, we offer complete online purchases for used vehicles with delivery options to your doorstep or collection from dealership locations.
What payment methods do you accept?
We offer regulated finance packages through our FCA-authorised brokerage, with payment terms determined during the financing process.
Videos
Reviews (5)
Lizz Handley
Jun 13, 2022
Report
After what I thought was a great purchase of a car, it seems that it has been one of the worst experiences I've had in a while! After looking round the Audi Q3 with Robert Armstrong we pointed out a few things which needed sorting such as a small paint chip on the bonnet, a few small dents and the back two tyres needed changing due to being cracked. When picking up the car it looked as if all the tyres had been changed but in reality they haven't.
When driving home the TPS light came on but when looking at the tyres they all looked fine so I reset it and carried on with my day. 3 days later after driving home from work the same tyre warning came up and I had a flat tyre! After being recovered, I spoke with JT Hughes who requested I took my car there but how can I trust them now once this has happened?!? They have not wanted to take any responsibility in regards to replacing the tyres which we agreed in the original sale which just makes me think what other things may of been missed? I would avoid this disloyal company and take your business else where unless you want to made to feel as if they do not trust you etc.
When driving home the TPS light came on but when looking at the tyres they all looked fine so I reset it and carried on with my day. 3 days later after driving home from work the same tyre warning came up and I had a flat tyre! After being recovered, I spoke with JT Hughes who requested I took my car there but how can I trust them now once this has happened?!? They have not wanted to take any responsibility in regards to replacing the tyres which we agreed in the original sale which just makes me think what other things may of been missed? I would avoid this disloyal company and take your business else where unless you want to made to feel as if they do not trust you etc.
Dave Evans
Jun 13, 2022
Report
Disappointed. My father recently purchased a 16 plate honda jazz from JT Hughes. Prior to the sale we both had a look at said vehicle. The car was shown to us with the original "jazz" logo'd mats, and the vehicle also had a few light, but noticeable scratches, which salesman Dan said would be machine polished out. When my father had purchased the car and I popped by to have a look at it, the mats were not present.
He called JT Hughes and enquired about them to be told no mats were included with the sale. Now a couple of weeks later the scratches that weren't present upon collection have re-appeared. Obviously a filler glaze, wax, whatever, was used to hide the scratches and now that has worn off it's quite apparent that the car has not been machine polished. Pretty poor for a honda main dealer, and not what you expect. The same level of service could be had at any used car dealer site, even ones with multi coloured bunting flying round the forecourt. I hope JT Hughes aren't expecting any future custom!
He called JT Hughes and enquired about them to be told no mats were included with the sale. Now a couple of weeks later the scratches that weren't present upon collection have re-appeared. Obviously a filler glaze, wax, whatever, was used to hide the scratches and now that has worn off it's quite apparent that the car has not been machine polished. Pretty poor for a honda main dealer, and not what you expect. The same level of service could be had at any used car dealer site, even ones with multi coloured bunting flying round the forecourt. I hope JT Hughes aren't expecting any future custom!
Zainub Khan
Jun 13, 2021
Report
I came to collect a customers car. I just want to say thank you for being welcoming, and sorting out the job. Good manners go a long way and always appreciated.
Phil Cole
May 10, 2021
Report
The Staff always make us and welcome us when arriving on the premises they are always polite and courteous. Thanks for all your help and support and great communication skills with hiring past and present vehicle, s over the years. Yours sincerely Cath and Phil Cole
Ewa Huffer
Jun 04, 2020
Report
Booked my Honda for a recall. Took a day off and went for the appointment. Waited 2hours for it as not live in a town. Came 11am, my appointment schedule, took my car and been told it will be 1h. Went to the shop for a wonder around only to have a phone call that they can't do my car as they haven't got a part. Absolutely not acceptable as booked this recall appointment about 10 days before, so plenty of time to get the parts required. Still waiting to sort my car out but silent from a Honda. Not very professional at all plus they cost me a financial loss for taking day off.
