Business Details
We are a family-run automotive retail group with 50 years of experience delivering exceptional customer experiences. Our reputation is built on trust, quality, and personal service, earning the confidence of thousands of satisfied customers. We believe buying a car should be enjoyable and straightforward, supported by a knowledgeable team offering expert advice. With a consultative approach, we guide customers through new and approved used vehicle options tailored to their needs. Our operations span dealerships and service centres across Cumbria, the North East, Lancashire, North Yorkshire, and the Scottish Borders. We maintain a consistent commitment to exceeding expectations, ensuring every interaction reflects our dedication to service excellence.
Over five decades, we have evolved from humble beginnings into one of the UKs leading automotive groups while preserving our core values. Our team combines technical expertise with a passion for automotive excellence, ensuring customers receive unparalleled support. We invest in state-of-the-art facilities to provide a relaxing, modern environment for all customers. Our enduring focus on customer loyalty drives continuous improvement in both sales and aftersales services. By prioritising transparency and personal relationships, we aim to make every journey with us memorable and stress-free.
Over five decades, we have evolved from humble beginnings into one of the UKs leading automotive groups while preserving our core values. Our team combines technical expertise with a passion for automotive excellence, ensuring customers receive unparalleled support. We invest in state-of-the-art facilities to provide a relaxing, modern environment for all customers. Our enduring focus on customer loyalty drives continuous improvement in both sales and aftersales services. By prioritising transparency and personal relationships, we aim to make every journey with us memorable and stress-free.
Highlights and features
- We have 50 years of experience in the automotive industry.
- We operate as a family-run business with a personal touch.
- We provide service centres across five key UK regions.
- We offer a consultative approach to vehicle purchasing.
- We maintain state-of-the-art retail and service facilities.
Services
New Cars
We offer new car models from leading brands including BMW, MINI, Volvo, and Kia. Our service caters to customers seeking the latest vehicles with competitive financing options. Benefits include manufacturer warranties, customisation choices, and access to exclusive promotions tailored to diverse budgets.
Used Cars
We provide over 2,000 approved used cars with competitive pricing and finance deals. This service suits buyers seeking reliable pre-owned vehicles backed by rigorous inspection standards. Customers benefit from transparent pricing, part-exchange options, and extended warranty protections.
Vehicle Servicing
Our certified technicians deliver expert servicing, MOTs, and repairs across multiple locations. This service supports vehicle owners requiring maintenance or accident repairs. Customers benefit from genuine parts, competitive pricing, and comprehensive service history documentation.
Motability Offers
We provide accessible vehicle solutions for Motability Scheme users. Our service includes tailored finance options and specialist support. Customers benefit from hassle-free exchanges, maintenance packages, and vehicles adapted to individual needs.
Bodyshop Services
We offer comprehensive accident repair services using advanced technology and skilled technicians. This service caters to customers needing structural repairs, paintwork restoration, or cosmetic repairs. Benefits include insurance-approved processes and quality guarantees on all workmanship.
Reviews (7)
Dale Graham
Jun 07, 2022
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Staff were very helpful unlike another branch I spoke with, apologies as earlier review left was not meant for your branch . Would not hesitate to consider using this branch for my next range rover.
Alex Ayre
May 18, 2022
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Visited the Lake District on Monday, noticed I had a slow puncture & blown tyre upon arrival & was devastated as I had a 200+ mile drive back home the next day, I rang Lloyd Land Rover in Carlisle & had my Discovery recovered & sorted in the same day, went to collect my car the following morning to find they even washed & valeted my car :' Nothing quite like the customer care you receive from Land Rover.
Andrew Sellick
Mar 06, 2022
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What can I say? A 100% excellent example of great customer service. We were on holiday in the Lakes and my Freelander developed a fault. Got booked in the next day at Lloyd Land Rover Carlisle. As we were on holiday, we had no other means of transport. The brilliant K (won't use her full name on this public post) on the service desk found us a courtesy car so we could make the most of the day. The two technicians C and T worked late to try and fix the problem but it needed more work so it had to stay there overnight until a part arrived. We were allowed to keep the courtesy car. We picked up my Freelander early the next day. All fixed and good to go. Totally brilliant example of customer service!
R. & S. Thornburn
Feb 10, 2022
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Wonderful recent experience upgrading our discovery sport. Sales person was brilliant both over the phone initially and when we viewed, he was first class. Will come back.
Angela Mendham
Jan 23, 2022
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I can highly recommend this garage. Helped us out with a new radiator whilst we were on holiday. Very friendly and staff
Mercedes
Oct 28, 2021
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After being let down by another dealership, Lloyd Land Rover Carlisle came to the rescue. I picked up my new car last week and have to say the service was second to none. Thank you so much to Tom Forster who went above and beyond expectations and made the whole experience a dream from start to finish. Highly recommend this garage and looking forward to dealing with Tom again in the near future.
Pete Watkins
Sep 15, 2021
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Main dealer, good service, helpful employees. You do pay for the service but you do get what you pay for. Easy to find just off the M6. If you are looking for a new or 2nd hand car they have plenty on site.
