Business Details
Your Trusted Auto Dealers in Sussex
Birchwood Group has established itself as a leading automotive dealership in East and West Sussex, representing renowned brands such as Ford, Kia, MG, and OMODA. With a commitment to customer-centric service, the company offers a comprehensive range of new and used vehicles, supported by tailored financial packages and competitive pricing. Their team of manufacturer-trained technicians ensures exceptional aftersales care, including MOTs, servicing, and genuine parts provision. Operating from strategically located dealerships in Eastbourne, Hastings, Chichester, and Washington, Birchwood prioritises transparency, convenience, and value for money. The business demonstrates expertise through its RAC-approved workshops, online vehicle reservation system, and Motability scheme partnerships. As an authorised representative of the Financial Conduct Authority, Birchwood maintains authoritativeness through regulatory compliance and industry-standard practices.Their trustworthiness is reinforced by a 14-day money-back guarantee, comprehensive warranties, and a zero-tolerance approach to discriminatory practices. The company actively invests in staff development, including diversity and inclusion training, while maintaining modern facilities with state-of-the-art diagnostic equipment. Birchwood's dedication to customer satisfaction is evident in its flexible payment options, part-exchange valuations, and convenient collection/delivery services. This combination of experience, technical expertise, and ethical business practices positions Birchwood Group as a market leader in the automotive sector.
Services
New car sales
Used car sales
Vehicle servicing
MOT testing
Part-exchange valuation
Finance options
Motability scheme
Online vehicle purchase
Warranty packages
Aftersales care
Highlights and features
- We offer a comprehensive range of new and used vehicles from leading manufacturers
- Our RAC-approved workshops provide expert servicing and MOT testing
- Manufacturer-trained technicians ensure quality aftersales care
- We provide competitive finance packages and part-exchange valuations
- 14-day money-back guarantee on vehicle purchases
Associations and certifications
- Financial Conduct Authority
What people say
Extensive vehicle range
Competitive pricing
Knowledgeable staff
Professional service
Convenient online process
Services
New car sales
Birchwood Group offers an extensive selection of new vehicles from leading manufacturers including Ford, Kia, MG, and OMODA. Customers benefit from competitive pricing, manufacturer warranties, and access to the latest models. The dealership provides expert guidance through the purchasing process, with options for online reservations and flexible financing solutions.
Used car sales
The company maintains a comprehensive inventory of quality-approved used cars from premium brands. Each vehicle undergoes rigorous inspection and comes with comprehensive warranty options. Birchwood offers part-exchange valuations and competitive finance packages to facilitate hassle-free purchases of pre-owned vehicles.
Vehicle servicing
Birchwood's RAC-approved workshops provide expert servicing using manufacturer-approved parts and state-of-the-art diagnostic equipment. The service includes routine maintenance, MOT preparation, and repairs conducted by manufacturer-trained technicians, ensuring optimal vehicle performance and longevity.
Motability scheme
As an official Motability partner, Birchwood facilitates vehicle leasing for customers receiving Personal Independence Payments. The scheme includes new vehicles every three years with insurance, servicing, and maintenance included, providing accessible motoring solutions for customers with disabilities.
Online vehicle purchase
The company offers a streamlined online purchasing process with secure payment options. Customers can browse inventory, reserve vehicles for 99, and complete transactions remotely. This digital solution provides convenience while maintaining competitive pricing and comprehensive warranty coverage.
Questions
How do I buy a car online through Birchwood?
Browse our stock online, reserve your chosen vehicle for £99, complete payment securely, and arrange collection or delivery.
Can I part-exchange my current vehicle?
Yes, we offer free part-exchange valuations using your vehicle's mileage and registration details.
Are online car purchases secure?
Yes, our payments are processed through a secure provider with encryption protection for all transactions.
What finance options are available?
We offer Hire Purchase and Personal Contract Purchase schemes with tailored payment plans.
Do you provide MOT testing services?
Yes, our RAC-approved workshops offer comprehensive MOT testing and vehicle safety inspections.
What is the Motability Scheme?
It's a government-backed programme allowing eligible customers to lease new vehicles using mobility allowances.
Reviews (4)
Gretchen Heard
Jun 05, 2022
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My Kia Soul had a fault. Brought it in for repair. I was kept informed and had it back in working order very quickly. Excellent customer service from all in the Kia services department. Highly recommended this garage.
Tim Hedges
May 13, 2022
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I have purchased two new cars from Birchwood and have been impressed with the service I received from their salesman Robert Innes on both occasions. Definately recommend this dealership.
Hayley Lavender
May 03, 2022
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I brought a Ford Puma recently and everything was dealt with extremely well, friendly and helpful, would definately recommend them.
David Funnell
Apr 30, 2022
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O.k so please anyone who considers this garage for a service or repair seriously re-think. My experience was very upsetting, both with the time it took and the lack of communication. They sent me three separate invoices in the space of nearly two weeks demanding a payment to proceed work. which gave me little options. I am a builder and rely heavily on this car as my only means of travel. So very inconvenient.
No option of a Coutesy car. Listen for this. After a week of having my car back a RED warning light appeared on my dashboard. Luckily my friend is a mechanic and guided me through a very uncomfortable time. My 7 year old son was devastated. I had to park my car up on the side of the road and call The AA to investigate the problem with my car. He was very helpful and I had to re-locate from a very dangerous positioning on the road.
He explained that the service team forgot to clamp my hose to the air coolant. Any mechanic will know that this causes the engine to over heat. I never want to ever experience this ever again. I can provide proof of the report the AA team have given me. I am very Dissapointed.
No option of a Coutesy car. Listen for this. After a week of having my car back a RED warning light appeared on my dashboard. Luckily my friend is a mechanic and guided me through a very uncomfortable time. My 7 year old son was devastated. I had to park my car up on the side of the road and call The AA to investigate the problem with my car. He was very helpful and I had to re-locate from a very dangerous positioning on the road.
He explained that the service team forgot to clamp my hose to the air coolant. Any mechanic will know that this causes the engine to over heat. I never want to ever experience this ever again. I can provide proof of the report the AA team have given me. I am very Dissapointed.
