John Banks

Business Details

Your Trusted Automotive Partner in East Anglia

John Banks has been a cornerstone of the automotive industry in East Anglia for over five decades. Established in the early 1970s as a single dealership in Bury St Edmunds, we have grown into one of the region's largest independent automotive groups, operating 14 dealerships across Essex, Cambridgeshire, and Suffolk. Our team of over 210 dedicated professionals serves customers in Cambridge, Bury St Edmunds, Ipswich, and Colchester, offering an extensive range of new and used vehicles from nine prestigious franchises, including Honda, Hyundai, Renault, and Mazda. Our commitment to excellence is reflected in our manufacturer-trained technicians, comprehensive aftersales support, and tailored finance solutions designed to meet diverse customer needs. With an annual turnover of 140 million, we maintain our reputation as a Top 200 UK Dealer Group while preserving our family-run ethos.

We prioritise transparency, customer satisfaction, and community engagement, supporting local charities and providing career development opportunities for our staff. Our investment in cutting-edge technology and digital services ensures a seamless experience, whether customers choose to interact online or visit our showrooms. With over 800 vehicles in stock, including electric and hybrid options, we are equipped to guide customers through every stage of vehicle ownership, from selection to servicing and beyond. Our Motability specialists further enhance accessibility for disabled drivers, embodying our dedication to inclusive mobility solutions. At John Banks, we pride ourselves on delivering automotive expertise with a personal touch, ensuring every customer feels valued and supported throughout their journey with us.

Services

New Car Sales Used Car Sales Motorcycle Sales Vehicle Servicing MOT Testing Finance Solutions Warranty Services Parts Supply Leasing Options Motability Scheme

Highlights and features

We offer over 50 years of automotive expertise across East Anglia
Our 14 dealerships provide manufacturer-approved servicing and parts
Dedicated Motability specialists support accessible mobility solutions
Tailored finance options available through regulated providers
Investment in digital tools ensures seamless customer experiences

Website

Update Listing

Services

New Car Sales

We offer an extensive range of new vehicles from nine leading franchises, including Honda, Hyundai, Renault, and Mazda. Our sales team provides expert guidance to help customers find the perfect match for their lifestyle and budget. With manufacturer warranties and flexible finance options, we ensure a seamless purchasing experience tailored to individual needs.

Used Car Sales

Our stock includes over 800 quality used cars from trusted manufacturers, including non-franchise makes. All vehicles undergo rigorous inspections to meet our high standards. Customers benefit from competitive pricing, transparent history reports, and optional extended warranties for added peace of mind.

Vehicle Servicing

Manufacturer-trained technicians deliver expert servicing using genuine parts and advanced diagnostic tools. We offer flexible appointment scheduling, transparent pricing, and seasonal promotions. Regular maintenance ensures optimal performance while preserving vehicle warranties and resale value.

Motability Scheme

We provide dedicated support for disabled drivers through the Motability Scheme, offering new car leases with inclusive insurance and maintenance. Our specialists assist with allowance assessments, vehicle adaptations, and paperwork. The program covers up to 60,000 miles over three years with no additional running costs.

Finance Solutions

As an FCA-regulated credit broker, we offer competitive finance packages including PCP, HP, and leasing options. Our advisors help customers compare terms, deposits, and monthly payments. We work with multiple lenders to secure tailored solutions for personal and business requirements.

Questions

What brands do you represent?

We represent Honda, Hyundai, Mazda, Suzuki, Renault, Dacia, and Alpine, along with Honda and Stark electric motorcycles across our 14 dealerships.

Do you offer finance options?

Yes, we provide PCP, HP, and leasing options through regulated lenders, with tailored solutions for personal and business customers.

Can I book a service online?

Yes, our website allows online booking for servicing at any of our 14 locations, with flexible scheduling and transparent pricing.

Are you a Motability partner?

Yes, we're an official Motability Scheme provider, offering new car leases with inclusive insurance and maintenance for eligible customers.

What areas do you serve?

We operate across East Anglia, covering Cambridge, Colchester, Ipswich, Bury St Edmunds, and surrounding counties of Essex and Suffolk.

Reviews (7)

Write a Review

Mel Sommers

Mar 31, 2022 Report

I've been so well looked after by the chaps at John Banks, no question's a stupid one, they're cheerful and helpful and haven't once talked down to me as a "lady biker". Really appreciate Jak (and James) for taking such good care of me and my new pride and joy, Agatha aftercare has been brilliant, Jak even took the time to talk me through my next options as an "automatic only" rider. I'll be back for my upgrade!

Ian Ross

Mar 17, 2022 Report

Tim Ayden came up with a fair deal for my part ex and kept me in the loop whilst crash bars and lights were fitted. The process could not have been better and my new (to me) Africa Twin exactly as described. Actually, better than I could have expected for a used bike. A great experience all round. Thanks Tim!

Gomertron

Feb 12, 2022 Report

Despite being told on numerous occasions to remove my wifes phone number from there records, they still call her about a car she doesn't own. Not good enough.

D. B. Cooper

Dec 12, 2021 Report

This dealership is fantastic, Driven in to John Banks in a mediocre Vehicle, needing a change, had a look around a fabulous range of cars unsure of the brand I was looking at it helped to speak to a sales executive who actually know there stuff, I can't fault John Banks they delivered on everything and delivered and amazing used car at the end of it all, I could not be happier with the service and product received from this dealership I highly recommend

Aidan Ward

Oct 15, 2021 Report

Used car buy (not one of their franchised brands). Excellent customer service from Steve in sales, car bought for fair price (used car prices currently high due to demand). No high pressure selling and felt whole transaction was honest and transparent; Steve is a good example of how sales staff should be. Some minor paintwork issues well sorted for us by smart reapir and a car valeted and filled with some unleaded (including Steve in a queue for a while to get it: cheers Steve!). Overall, good experience, thank you.

Colin Atherton

Jul 17, 2021 Report

I bought a Honda Approved Used car just over a year ago. I found the service manager to be completely untrustworthy, in that not only did he allow me to buy the used car with a dangerous front tyre, he also wanted to overcharge me for the replacement. I emailed the managing director, but he obviously was not interested in customer service as he delegated the task of replying to me to his sales director. To be fair the sales director did reimburse me for the cost of the tyre, but by then all trust in the company had been lost. I will not be using John Banks again for sales or service.

Arthur Plowman

Apr 23, 2021 Report

John banks bury st edmunds honda I have had a very bad experience with. I have brought a bike just over a year old and recently moved to the Norfolk area. They have damaged my steering colum which means my stearing is way out of line and they refuse to fix the damage and they try to say my steering was done by me when it had been in the care. The have now refused my warranty repair on my clutch and told me to sod off and take the business elsewhere. John banks is a rude man who doesn't like to be challanged. Told me to claim on my own insurance even though damage had been done in their care.

He called us a liar. I do hope that customer service skills and people skill get improve but for now please avoid at all costs. If you want to be ripped off by different repairs that didn't need doing before go to this place