Business Details
Your Trusted BMW Dealership in Worthing
Chandlers Worthing has established itself as a premier destination for BMW enthusiasts in West Sussex. With a team of BMW-trained experts, we offer comprehensive services spanning new and approved used car sales, aftersales care, servicing, and repairs. Our commitment to excellence is reflected in our use of genuine BMW parts and adherence to manufacturer standards, ensuring every vehicle maintains its performance and value. Since our inception, we have prioritized customer satisfaction through personalized service, competitive pricing on parts and labour, and convenient booking options. Our facility in Littlehampton provides a welcoming environment where clients receive expert advice and tailored solutions for their motoring needs, whether it's routine maintenance or complex diagnostics. We pride ourselves on transparency, offering clear pricing for services such as seasonal inspections at 39.99 and 0% financing options for servicing costs.Our dedication to quality has been recognized through consistently high customer satisfaction scores, with recent reviews highlighting our professional approach to MOTs, repairs, and vehicle handovers. As part of the Group 1 Automotive network, we combine local expertise with global standards to deliver premium BMW experiences.
Services
New Car Sales
Used Car Sales
Vehicle Servicing
MOT Testing
Bodyshop Repairs
Parts Supply
Service Booking
Vehicle Diagnostics
Warranty Repairs
Electric Vehicle Services
Highlights and features
- We offer BMW-trained technicians with manufacturer-specific expertise
- Our facility provides competitive pricing on genuine BMW parts and labour
- We deliver comprehensive servicing packages including seasonal inspections at 39.99
- Our team offers 0% financing options for servicing and repair costs
- We maintain high customer satisfaction scores across sales and aftersales services
What people say
Excellent customer service
Friendly and helpful staff
Efficient and professional
Knowledgeable technicians
Thorough inspections
Services
New Car Sales
Our new car sales team specialises in BMW models ranging from the 1 Series to the i7 electric range. We provide expert guidance on specifications, financing options including BMW Personalised Pricing, and delivery timelines. Customers benefit from our showroom expertise and online tools like the electric vehicle quiz to determine suitability for all-electric or hybrid models.
Vehicle Servicing
We offer manufacturer-standard servicing using genuine BMW parts and original engine oils. Our technicians perform scheduled maintenance, seasonal inspections at 39.99, and proactive care diagnostics. Services include oil changes, brake fluid replacements, and diesel particulate filter checks, with 0% financing available for servicing costs.
MOT Testing
Our MOT centre provides annual statutory inspections for vehicles over three years old. We offer MOT protection plans covering repair costs for failed items, and our technicians address issues like steering geometry problems. Customers receive thorough checks covering brakes, lights, tyres, and emissions compliance.
Bodyshop Repairs
Our bodyshop handles accident damage, scratches, and cosmetic repairs using BMW-approved methods. The team performs structural repairs, paint matching, and bumper restoration. We coordinate with insurance providers and offer courtesy vehicles during repairs, with some customers noting improved turnaround times for urgent fixes.
Electric Vehicle Services
We specialise in electric and plug-in hybrid vehicle services including battery diagnostics, charging solutions, and range optimisation. Our experts advise on home charger installation, public charging networks, and electric-only schemes like London Congestion Charge exemptions. We provide maintenance specific to electric drivetrains and battery management systems.
People
Stephanie Macdonald
Marketing Manager
Stephanie leads our marketing efforts, focusing on delivering premium customer experiences. With extensive automotive industry experience, she ensures our marketing communications reflect BMW's brand values while maintaining approachability for local customers.
Kevin Bates
General Sales Manager
Kevin oversees all sales operations with deep BMW expertise. He manages our sales team to ensure consistent service quality, leveraging his extensive knowledge of BMW models and customer needs to maintain high satisfaction scores.
William Hopkins
New Car Sales Manager
William specialises in new BMW sales, guiding customers through model selection and financing options. His team focuses on transparent communication and ensuring customers understand the benefits of different powertrain options including electric and hybrid models.
Julian Jordan
Used Car Sales Manager
Julian manages our approved used car inventory, ensuring vehicles meet BMW standards. He provides expert advice on pre-owned models, helping customers find value-oriented options while maintaining the premium experience associated with BMW ownership.
Sean Mumford
Sales Executive
Sean delivers personalised sales support with attention to detail. Customer reviews highlight his thorough explanations of vehicle features and aftercare processes, contributing to our consistently positive feedback across sales and service departments.
Questions
What BMW models are available at Group 1 Worthing?
We offer the full BMW range including 1 Series to 8 Series models, X SUVs, M performance vehicles, and electric options like the i4 and iX. Our inventory includes new cars, approved used vehicles, and special order models.
How much does a BMW service cost?
Service costs vary by model and requirements. Our seasonal inspection costs £39.99, while major services start from £280. We offer 0% financing and BMW Personalised Pricing for vehicles over three years old.
Can I book a BMW service online?
Yes, we provide online booking through our website and the My BMW App. You can select preferred dates and times, with options for same-day appointments subject to availability.
Do you offer MOT testing and retests?
We provide official MOT testing with protection plans covering repair costs for failed items. Retests are available at no additional charge if repairs are completed at our centre.
What electric vehicle charging solutions do you offer?
We advise on home charging installations, public charging networks, and BMW charging solutions. Our technicians support electric and plug-in hybrid models with specific maintenance requirements.
Are genuine BMW parts available for older models?
Yes, we maintain stock of genuine parts for both current and recent BMW models. Our parts team can source components for older vehicles and offers price matching on comparable aftermarket options.
Reviews (7)
Stephen Mckie
May 29, 2022
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I dealt with James Gilham, one of the sales executives from the first point of contact. He was very honest open and helpful, and even got things moving along for me on his day off so that I could reserve the car while my other car was being sold. He did the sale and handover on his day off, I'd travelled 5 hours on the train so was relieved that the car was exactly as described, perhaps even better. James also arranged for a new MOT and major service without even telling me, and it was a great gesture as neither were due for 4 months.
What a great surprise on the day. Buying the car was made hassle free as James helped me through my bank and insurance IT issues on the day in a totally cool and non flappable manner which saved any stress on my part, and he'd even thrown 30 of fuel in to get me home. Great experience from the first phone call to driving home, and even a follow up to ask if I got back OK and was I happy with the car. 5 stars, if all car sales executives were like James the industry would have a better reputation. Hats off to Chandlers, a 5 hour journey there and back worth every minute. I'm now off to enjoy my used 420i!
What a great surprise on the day. Buying the car was made hassle free as James helped me through my bank and insurance IT issues on the day in a totally cool and non flappable manner which saved any stress on my part, and he'd even thrown 30 of fuel in to get me home. Great experience from the first phone call to driving home, and even a follow up to ask if I got back OK and was I happy with the car. 5 stars, if all car sales executives were like James the industry would have a better reputation. Hats off to Chandlers, a 5 hour journey there and back worth every minute. I'm now off to enjoy my used 420i!
Allan Wilson
May 11, 2022
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Chandlers BMW provided a valuable service with the holiday health check. Advised the job would take about an hour which it did so a comfortable cafe area was welcome. The only complaint was that the inside of the car and especially the boot had not been vacuumed as requested. The outside had been washed although I did the same thing just two days before so not dirty. My rating would have been five stars if not for the dirty inside.
Aj Coupe
May 09, 2022
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Took my car in for a recent recall and new battery. Can't fault the staff, very polite and professional. The check up video was especially handy, but audio was a little muffled. Overall a good BMW garage. Would be 5 stars but I don't appear that have any paperwork regarding the recall being completed, only the battery.
Mark Cattermole
May 06, 2022
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Always very efficient in booking car in and looking after it when they have it. Very polite staff and keep one up to date with progress during service. Just a shame they don't do lifts home because they are a little bit out of town, and I have no desire to kill time in Aldi! If they offered lifts or picked car up it would be 5 stars.
B. W.
Apr 30, 2022
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Mark Brown delivered a delightful service - friendly, informative, professional from initial telephone contact through test drive, product awareness and final purchase. Promptly and kindly answering an out of hours query. Made me feel at ease throughout the whole process and offered a truly first rate service on behalf of BMW, reinforcing my loyalty to this brand. Very happy customer.
Adam Alsaji
Apr 06, 2022
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My service/MOT appointment was handled by one of the new apprentices Sam, who was very welcoming and polite. Despite my car not being on their daily list of expecting cars even though I had booked in advance, Sam made sure that my car was seen to on the day. Some additional minor work was needed for the MOT which Sam contacted me about and also enabled me to speed the cost over a number of payments. I know Sam is new, but I feel like all staff should be as helpful and welcoming as he was. There were two new Sams working this day, both of who were great!
Ljr R.
Mar 03, 2022
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Chandlers Servicing department were very friendly, professional and ensured all the issues were sorted for me in a prompt manner. I confidently recommend this dealership and will continue to use them for the maintenance of my BMW. Many thanks especially to Chris Allen. Great service and experience. Thank you again.
