Business Details
Emergency
services
Award-Winning Mercedes-Benz Commercial Vehicle Dealership
Ciceley Commercials has been a trusted Mercedes-Benz dealership for over five decades, offering a comprehensive range of commercial vehicles including vans, trucks, and FUSO Canters. Our family-owned business combines award-winning service with a commitment to innovation, supporting customers across the UK with sales, servicing, and parts. With multiple locations in Blackburn, Bolton, Carlisle, and Dumfries, we provide tailored solutions for businesses of all sizes. Our team of experts ensures every customer receives premium support, from initial consultation to ongoing maintenance. We pride ourselves on our investment in staff training and development, maintaining industry-leading standards.Our recent expansion into Scotland with a new Mercedes-Benz Truck and Bus dealership underscores our dedication to growth and customer satisfaction. Sustainability is central to our operations, exemplified by initiatives like our MerceBEES project and electric vehicle promotions. We partner with local charities and prioritise community engagement, reflecting our values beyond commerce. Our ISO 9001 certification and long-standing reputation as a trusted dealership highlight our commitment to quality and reliability. Whether you require a single van or a fleet of trucks, we combine decades of expertise with cutting-edge technology to meet your needs.
Services
Van Sales
Truck Sales
Servicing
Parts Supply
Electric Vehicles
Fleet Solutions
24/7 Roadside Assistance
Workshop Repairs
Vehicle Recalls
Extended Warranty
Highlights and features
- We have over 50 years of experience in Mercedes-Benz commercial vehicle sales and servicing.
- Our family-owned business combines tradition with innovative fleet solutions.
- We offer 24/7 roadside assistance for Mercedes-Benz vans and trucks.
- Our ISO 9001 certification guarantees quality management standards.
- We provide tailored electric vehicle solutions with expert support.
Associations and certifications
- ISO 9001
What people say
Fantastic feedback
Stress-free
Trusted dealership
Efficient solutions
Knowledgeable team
Services
Van Sales
We offer a comprehensive range of Mercedes-Benz vans including the Citan, Vito, and Sprinter models. Our sales team provides expert guidance to help businesses select the perfect vehicle for their operational needs. With both diesel and electric options available, we cater to modern fleet requirements while ensuring cost-effectiveness and sustainability.
Truck Sales
Our truck sales division specialises in Mercedes-Benz Actros, Atego, and Econic models alongside FUSO Canters. We support customers with single vehicle purchases or large fleet acquisitions, offering tailored financing options and after-sales support. Our experienced team ensures optimal vehicle specification for haulage, distribution, and specialist applications.
Servicing
We provide scheduled servicing and MOTs for Mercedes-Benz commercial vehicles using genuine parts and diagnostic equipment. Our service packages include flexible booking options, 24/7 roadside assistance, and nationwide coverage through our dealership network. Regular maintenance ensures vehicle longevity and compliance with manufacturer warranties.
Parts Supply
Our parts department stocks genuine Mercedes-Benz and FUSO components for immediate availability. We offer competitive pricing on essential parts while maintaining quality standards. Our inventory covers both current and legacy models, supported by a nationwide distribution network for urgent requirements.
Electric Vehicles
We specialise in electric commercial vehicles including the eCitan, eVito, and eSprinter ranges. Our EV experts provide charging infrastructure advice, range optimisation, and government grant assistance. With 8-year battery warranties and fast-charging capabilities, we help businesses transition to zero-emission fleets seamlessly.
People
Andy Heys
Dealer Principal
Andy oversees operations across all Ciceley Commercials locations, bringing extensive industry experience to strategic decision-making. He champions customer-centric service while driving innovation in commercial vehicle solutions.
Steve Bullen
Group Truck Sales Manager
Steve leads truck sales with over two decades of experience in commercial vehicle distribution. He specialises in fleet solutions and has expanded Ciceley's truck division significantly since joining the company.
Jonathan Ramsay
Sales Director
Jonathan manages both van and truck sales operations, focusing on customer relationship development. His team has achieved multiple manufacturer awards for sales performance and customer satisfaction.
Ian Wheatcroft
Service Manager
Ian supervises service departments across Carlisle and Dumfries locations. With a background in automotive engineering, he ensures technical excellence in vehicle maintenance and repair operations.
Phil Rhodes
Van Sales Manager
Phil heads Blackburn's van sales team, combining product knowledge with fleet management expertise. He has been instrumental in promoting electric vehicle adoption among local businesses.
Questions
What Mercedes-Benz commercial vehicles do you sell?
We offer the full Mercedes-Benz van and truck range including Citan, Vito, Sprinter, Actros, Atego, and Econic models, plus FUSO Canters.
Do you provide servicing for older Mercedes-Benz vehicles?
Yes, our technicians service all Mercedes-Benz commercial vehicles regardless of age using genuine parts and diagnostic equipment.
Are electric commercial vehicles available on finance?
Yes, we offer tailored financing packages for all electric models including government grant assistance and charging infrastructure support.
What areas do you cover for roadside assistance?
Our 24/7 MobiloVan assistance covers the entire UK with rapid response times for all Mercedes-Benz commercial vehicles.
Do you offer fleet management solutions?
Yes, we provide comprehensive fleet services including procurement, maintenance contracts, and electric vehicle transition strategies for businesses.
How can I schedule a service appointment?
Book online through our website or contact your nearest location directly for immediate scheduling options.
Reviews (7)
Zafar Iqbal
Feb 27, 2022
Report
Just want to say a special thank you to Jason(mgr) for helping me out today. Had a replacement heater control unit fitted, then realised it needed programming. Rang Bolton cicely who told me they could not help me till the 17th March. It's a Vito taxi and without heating in the vehicle I would have been off the road for several weeks which I cannot afford. Called Jason and told him the situation who said let me check the work load and call you back.
He did and had the unit programmed by midday. Now I am back at work. Goodwill gestures like this customers don't forget. And you can't keep people off the road till 17/2 for minor mishaps. I have had many dealings with Jason over the years, and he always is courteous, caring and respectful. Really appreciate your help and Thank you Jason (mgr). Zaf Ln17 MTz Vito taxi
He did and had the unit programmed by midday. Now I am back at work. Goodwill gestures like this customers don't forget. And you can't keep people off the road till 17/2 for minor mishaps. I have had many dealings with Jason over the years, and he always is courteous, caring and respectful. Really appreciate your help and Thank you Jason (mgr). Zaf Ln17 MTz Vito taxi
Anthony Simpson
Jan 13, 2021
Report
Bought a key fob. From Mercedes Blackburn. Soon as I bought it I had problems. The customer service I recieved only caused more problems. They wanted to keep van and key fob fir three or 4 days just to check it wasn't working.! They wanted more money to get another one even though it was in warranty. Then after months? Years? They said it's out of warranty now. Even though I'd reported it 2 weeks after purchasing it. I was told a manager would call me didn't happen. They will take your cash and any problems they want more cash to sort it. Stay clear customer unfriendly.
Neil Tucker
Jan 09, 2021
Report
Once again Lee and his team supplied and delivered our 3rd Vito to a very high standard as promised. Flawless service from start to finish. Thank you very much to all at Ciceley from all of us at Truckrite Bristol Ltd.
Chrissy K.
Jun 15, 2019
Report
Purchased a new vehicle from Lee Haworth and i have to say excellent service. Van arrived as promised on date as promised. Lee went above and beyond. Recommended Dealer.
Mark Lewis
Mar 26, 2019
Report
If you dont want any customer service, your vehicle back anytime soon. and have deep pockets then Ciceley Mercedes is for you! dropped car in on day they requested at 9.15am called at 4pm to find out what's going on to be asked when do I want the car back and can I leave it with them as they haven't got around to it? after making a fuss I eventually got it back at 7pm but was then told they didn't get around to all the jobs so I have to take it back another time!
Jamie
Jun 12, 2018
Report
After giving a detailed description of the fault that I wanted them to look at and dropping van of 4 days prior to my booked appointment, they then didn't look at it until 2 days after my appointment. When they did eventually look at it they said it was too old (9 1/2 year, information they had before it went in) and that there were lots of faults, yes I know there were faults! That's why I took it to a main dealer.
They then wouldn't tell me what the faults were, just that there were lots of them and they didn't have time to look at them. Only 150 mile round trip and another 6 days wasted. Would have been less than 1 star had it not been for the fact they didn't charge me for what I already knew. Stay clear!
They then wouldn't tell me what the faults were, just that there were lots of them and they didn't have time to look at them. Only 150 mile round trip and another 6 days wasted. Would have been less than 1 star had it not been for the fact they didn't charge me for what I already knew. Stay clear!
Matthew Platt
Jun 10, 2018
Report
Service dept understaffed, takes a week to get a booking.and you get pushed back if breakdowns come in
