Business Details
50+ Years
experience
Used Car Specialists in Ripley
Chris W Roads Ltd has been a trusted name in the automotive industry since 1975, offering over five decades of expertise in used car sales and customer service. Our team prioritises competitive pricing through daily market benchmarking while maintaining a commitment to quality vehicles ranging from compact hatchbacks to spacious MPVs. We provide transparent finance solutions through Santander partnerships, including 9.9% APR representative deals, and offer part-exchange services to simplify vehicle transitions. Our service centre delivers MOTs, diagnostics, and maintenance with manufacturer-trained technicians.The business maintains a customer-centric approach with flexible appointment systems and nationwide delivery options. With FCA authorisation (516698) and Automotive Compliance Ltd oversight, we ensure regulatory adherence. Our facility in Ripley features modern showrooms and workshops with clear pricing structures. Customer testimonials consistently highlight our professional staff, including specialists like Wayne and Matt, who provide tailored advice without pressure sales tactics. The company's longevity and repeat customer base demonstrate sustained industry credibility.
Services
Used Car Sales
Vehicle Servicing
Finance Packages
Part Exchange
Warranty Options
Nationwide Delivery
Vehicle Sourcing
MOT Testing
Tyre Replacement
Air Con Servicing
Details
- Year established: 1975
Highlights and features
- Over 50 years of automotive industry expertise
- Daily price benchmarking ensures competitive rates
- Nationwide delivery with transparent pricing
- FCA-authorised finance solutions (516698)
- Manufacturer-trained technicians for all services
Associations and certifications
- Financial Conduct Authority
What people say
Exceptional service
Knowledgeable staff
Competitive pricing
No pressure sales
Excellent communication
Services
Used Car Sales
We offer an extensive selection of quality used cars from leading manufacturers including Audi, BMW, and Mercedes-Benz. Our inventory features hatchbacks, SUVs, and MPVs with transparent pricing and vehicle history checks. Each car undergoes rigorous inspection before sale.
Vehicle Servicing
Our service centre provides manufacturer-standard maintenance for all vehicle makes. Services include MOT preparation, brake checks, and cambelt replacements using genuine parts. Technicians hold formal manufacturer certifications for quality assurance.
Finance Packages
We arrange competitive finance deals through Santander partnerships, including 9.9% APR representative agreements. Options include PCP and HP plans with clear terms. Our advisors help customers find suitable payment structures without hidden fees.
Part Exchange
Customers can exchange their current vehicles towards new purchases. We provide fair valuations with no obligation to proceed. The process includes vehicle inspection and market value comparison for transparency.
Warranty Options
We offer comprehensive warranty packages for used vehicles, including mechanical breakdown cover. Policies come with roadside assistance and guaranteed repair timescales. Extended coverage options available for specific models.
People
Wayne
Sales Executive
With over 15 years in automotive sales, Wayne specialises in matching customers with suitable vehicles. He focuses on transparent communication and has received multiple customer commendations for his pressure-free approach.
Matt Chapman
Finance Specialist
Matt has managed vehicle finance solutions since 2010. He holds FCA-authorised status and helps customers navigate payment options while maintaining clear disclosure of terms and conditions.
Martin
Service Manager
Leading the workshop team since 2012, Martin oversees MOT testing and maintenance services. He holds manufacturer certifications for multiple brands and ensures technical compliance with industry standards.
Brian
Senior Sales Advisor
With 18 years' experience, Brian specialises in premium vehicle sales. He has received recognition for customer satisfaction scores and maintains detailed product knowledge across all inventory models.
Mark
Customer Relations
Handling post-sale support since 2008, Mark resolves customer queries and coordinates warranty claims. His team maintains a 98% resolution rate for service-related complaints.
Questions
What finance options are available for used cars?
We offer Santander finance packages including 9.9% APR representative deals. Options include PCP and HP agreements with terms from 24-60 months.
Can I part exchange my current vehicle?
Yes, we accept part exchange vehicles with fair market valuations. The process includes inspection and written valuation before proceeding.
Do you provide nationwide delivery?
We deliver vehicles across the UK mainland with transparent pricing. Remote purchases include pre-delivery inspections and video walk-throughs.
What servicing options are available?
Our service centre offers MOTs, manufacturer-scheduled maintenance, and repairs using genuine parts. Bookings available six days weekly until 6pm.
How do you ensure vehicle quality?
All stock undergoes multi-point inspections including mechanical checks and history verification. Detailed reports available for customer review.
What warranty options exist?
We provide comprehensive warranties covering mechanical components with roadside assistance. Terms vary by vehicle age and model.
Reviews (4)
Danielle C.
Jun 11, 2022
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Had my new car 3 weeks now from Chris W Roads. Matt was fantastic to deal with, knowledgable and helpful. The car itself was prepared to a great standard before delivery. Love it! Will definitely look to them when I buy again in the future.
Paul Anderson
Jun 05, 2022
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Honesty, Integrity and Transparency. These values are the backbone of this company. I have recently had the experience of dealing with Anthony Annison, one of the Managing Directors of Chris W Roads Ltd. His way of dealing with customers puts you instantly at ease. He is trustworthy and professional setting an exemplary example for his staff to follow. In today's world this company is a breath of fresh air in the way they deal with their customers. If in the future they have a vehicle I want, I would travel from southern England to buy it from them. Anyone can buy here at ease knowing they are safe hands.
Olivia Gibson
May 22, 2022
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Great experiences with Chris W Roads, I had an issue with my car that wasn't covered under my warranty but they were able to get it sorted for me the same day without any queries. The customer service is always amazing and it's great peace of mind to know if I have any worries or troubles I can come straight back and they're always so happy to help
Gemma Louise Moore
May 14, 2022
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This company are an absolute pleasure to deal with (I've also left a review on autotrader which I never do!) These guys really go above and beyond and did so much with remaining completely honest and transparent when buying my car. I thought and due to the distance it was going to be a stressful experience but didn't experience anything negative at all. Even the guy from the transport company was very pleasant!
I bought my new car from somewhere else but wish I'd known these guys were available before, especially Anthony who both my husband and i both had pleasure to speak to and express our funny stories about having to size up in vehicles with our pack of children family friendly, chivalry (I know I thought it was gone but clearly not!) And honesty with nothing to phase them throughout the whole process. Thank you hugely from our family to yours Anthony and Co at Chris W Roads!
I bought my new car from somewhere else but wish I'd known these guys were available before, especially Anthony who both my husband and i both had pleasure to speak to and express our funny stories about having to size up in vehicles with our pack of children family friendly, chivalry (I know I thought it was gone but clearly not!) And honesty with nothing to phase them throughout the whole process. Thank you hugely from our family to yours Anthony and Co at Chris W Roads!
