Business Details
45 Years
experience
Your Trusted Used Car Dealer in Gloucester
Established in 1981, we are a family-run used car dealership based in Gloucester with over four decades of experience in the motor trade. Our commitment to quality vehicles and genuine after-sales service has earned us the trust of three generations of local families. We specialise in handpicked pre-owned cars, ensuring every vehicle meets rigorous standards before reaching our customers. Our team, comprising founder Doug Hawkins and his children Dean, Ryan, and Becky, prioritises transparency, treating every client as a valued friend rather than a transaction. We collaborate with trusted local garages for servicing and repairs, maintaining our reputation for integrity and reliability.With a focus on customer satisfaction, we offer flexible payment options, part-exchange services, and competitive finance packages regulated by the Financial Conduct Authority. Our 3-month/3,000-mile warranty provides additional peace of mind, reflecting our confidence in the vehicles we sell. Having grown alongside the Gloucester community, we remain dedicated to evolving with customer needs while upholding traditional values of honesty and exceptional service.
Services
Used Car Sales
Part Exchange
Finance Options
Vehicle Warranty
After-Sales Service
Details
- Year established: 1981
Highlights and features
- Family-run business with 40+ years' local experience
- Rigorous vehicle selection process ensuring quality stock
- Collaboration with trusted local garages for after-sales care
- Flexible part-exchange and finance options available
- FCA-authorised dealership guaranteeing regulatory compliance
Associations and certifications
- Financial Conduct Authority
What people say
Excellent service
Genuine after-sales
Loan cars provided
No hidden fees
Family business
Services
Used Car Sales
We offer a curated selection of quality used cars, meticulously inspected to ensure reliability and value. Each vehicle undergoes comprehensive checks before sale, with service histories verified for transparency. Our stock includes popular makes and models across various price points, catering to diverse customer needs while maintaining competitive pricing.
Part Exchange
Simplify your car purchase with our part-exchange service, providing fair valuations for your current vehicle. We handle all paperwork efficiently, offering instant on-site assessments to streamline your upgrade process. This service enables customers to reduce upfront costs while ensuring a hassle-free transition to their new vehicle.
Finance Options
Access tailored finance packages through our FCA-authorised brokerage, including hire purchase and PCP agreements. We partner with multiple lenders to secure competitive rates suited to individual circumstances. Our transparent approach ensures no hidden fees, with clear explanations of terms to help customers make informed financial decisions.
Vehicle Warranty
All purchases include a 3-month/3,000-mile warranty covering essential mechanical components. This provides additional security for buyers, with claims handled promptly through approved service providers. The warranty complements our commitment to selling reliable vehicles, offering peace of mind beyond the initial purchase.
After-Sales Service
We prioritise long-term customer relationships through comprehensive after-sales assistance, including servicing, repairs, and courtesy vehicles. Our network of trusted local garages ensures quality workmanship, while our responsive team addresses concerns promptly. This ongoing support reflects our dedication to customer satisfaction beyond the point of sale.
People
Doug Hawkins
Owner
Third-generation motor trader with over 40 years' experience in Gloucester. Founded the business in 1981, building a reputation for integrity and exceptional customer service through family values and community connections.
Dean Hawkins
Sales Manager
Grew up in the family business, specialising in vehicle sourcing and customer relations. Combines extensive product knowledge with a commitment to maintaining the dealership's high service standards.
Ryan Hawkins
Operations Manager
Manages day-to-day operations with focus on efficiency and customer satisfaction. Leverages lifelong industry experience to ensure smooth transactions and after-sales support.
Becky Hawkins
Finance Specialist
Handles finance arrangements and administrative operations, providing clear guidance on FCA-regulated packages. Ensures transparent, jargon-free communication for customer confidence.
Questions
What finance options are available?
We offer FCA-regulated hire purchase and PCP agreements through multiple lenders, with transparent terms and no hidden fees.
Can I part-exchange my current vehicle?
Yes, we provide instant on-site valuations for part-exchange vehicles to simplify your purchase process.
What warranty coverage do you provide?
All vehicles include a 3-month/3,000-mile warranty covering mechanical components and labour.
Do you service vehicles post-purchase?
We coordinate with trusted local garages for servicing and repairs, offering courtesy cars when needed.
Are all vehicles inspected before sale?
Yes, every car undergoes rigorous checks with verified service histories to ensure reliability.
Reviews (6)
Gilda Harrison
Dec 19, 2020
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The staff and service at London Towncars is exceptional. They drivers that they use in the city and across the country are extremely dependable. You can't go wrong with using London Towncars!
M. Summers
Nov 24, 2020
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London Towncar is by the best car service that I have ever used. They are quick, dependable and communicative. London Towncar has provided transfers for heads of state, well-known actors and prominent CEO's and each transfer started and ended with stellar service. London Towncar is my forever car service!
Cindy Pernice
Nov 23, 2020
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We've been using London Town Car for the 5 years that I have been with my boss, who travels quite often, and we have always been very happy with their service. Whenever an issue does pop up, they are fast to correct the situation and have always been very reliable. I work from home and often call very late at night once my children are asleep and no matter what time of the day I call, they are always polite and very responsive, particularly Glennis, who has been a life saver on several occasion.
Rick Eichner
Nov 16, 2020
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I have used many different services in a many cities. So far none come up to the standards of London Town Car! Since their drivers are at the hotel early I never have to worry about getting to my appointments on time. Unlike many other companies, their drivers know their way around. They don't depend on an app to follow; they know the best and fastest routes. When it comes to billing they are the best. There is no list of mandatory extra charges that make no sense. Their billing is always at the price quoted and done in time for me to complete my expense reports.
Tc Chung
Sep 30, 2020
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Very reliable and impeccably professional. I have been using London Town Car for many many years reserving car services for numerous managers, and their customer service has always been of the highest quality: from the reservation intake, thru the actual car pickups. Keep up the good work!
Katherine Absher
Sep 05, 2020
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My office exclusively uses London Towncar and they are by far the best car company I've ever worked with. I've worked with all the big car companies over the years and always had the same issues (drivers not showing up, being late, or being unprofessional) and London Towncar is the only company where I've NOT ONCE encountered an issue or mix up. It's a huge relief to have a travel partner my team can rely on 100%. The reservation/dispatch group as well as the drivers are all pros and make the whole process seamless. Grateful to have found this company!
