Business Details
Your Trusted Auto Dealer in Suffolk
John Grose has been a family-owned automotive pioneer since 1888, predating the Ford Model T by two decades. With dealerships across Suffolk and South Norfolk, we offer Ford, Kia, Peugeot, Citroen, Omoda, and Jaecoo vehicles, alongside comprehensive aftersales services. Our commitment to customer satisfaction is evidenced by 23 Ford Chairman's Awards and global recognition as a top Kia dealership. We combine traditional values with modern innovations like contactless transactions and home deliveries.Our staff receive continuous training and support, ensuring exceptional service standards. As Motability Premium Partners, we provide accessible vehicle solutions with dedicated support. We maintain rigorous quality control for pre-owned vehicles and offer flexible financing options through FCA-regulated partners.
Services
New Car Sales
Used Vehicle Sales
Servicing & MOTs
Accident Repair
Motability Scheme
Vehicle Rental
Highlights and features
- Family-owned since 1888 with 135 years of automotive expertise
- Awarded 23 Ford Chairman's Awards for customer satisfaction
- Recognised as one of the world's top Kia dealers
- Offering contactless transactions and home delivery options
- Maintain rigorous quality control for all pre-owned vehicles
Associations and certifications
- Investors in People
What people say
Excellent customer service
Wide selection
Knowledgeable staff
Reliable repairs
Smooth transactions
Services
New Car Sales
We offer the latest models from Ford, Kia, Peugeot, Citroen, Omoda, and Jaecoo with competitive pricing and flexible finance options. Our sales team provides expert guidance to help customers find their ideal vehicle. Available for both personal and business use with nationwide delivery options.
Servicing & MOTs
Our manufacturer-trained technicians perform scheduled servicing and MOT testing using genuine parts and diagnostic equipment. We offer overnight servicing and flexible appointment times to minimize vehicle downtime. All work comes with a 12-month warranty for complete peace of mind.
Accident Repair
We provide comprehensive accident repair services using state-of-the-art equipment and paint-matching technology. Our team handles minor scratches to major collision damage with insurance-approved processes. All repairs meet manufacturer standards and come with a lifetime guarantee on workmanship.
Motability Scheme
As a Motability Premium Partner, we offer specialist advice on eligibility and vehicle adaptations. Our dedicated team assists with the entire application process and provides ongoing support. We maintain accessible showrooms with disabled parking at all locations for customer convenience.
Vehicle Rental
We provide flexible rental options for cars and vans from the Ford range, including short-term and long-term leases. Our fleet includes accessible vehicles and commercial vans with comprehensive insurance included. Available with nationwide delivery and collection services during business hours.
People
John Grose
Founder
Descendant of the original motoring pioneers, John continues the family legacy established in 1888. He oversees strategic direction while maintaining commitment to traditional values. His leadership has earned multiple manufacturer awards for customer satisfaction.
Questions
What brands do you offer at John Grose?
We offer Ford, Kia, Peugeot, Citroen, Omoda, and Jaecoo vehicles across our Suffolk and South Norfolk dealerships.
Are you an official Motability partner?
Yes, we are a Motability Premium Partner with specialist advisors available at all our locations.
Do you offer vehicle servicing?
Yes, we provide manufacturer-approved servicing with overnight options available at selected locations.
Can I test drive a vehicle?
We offer unaccompanied test drives and video appointments for customer convenience.
What payment methods do you accept?
We accept contactless payments and work with multiple finance providers for vehicle purchases.
Do you sell used vehicles?
Yes, all our pre-owned vehicles undergo rigorous quality checks before sale.
Videos
Reviews (7)
Ian Goldsmith
Jun 04, 2022
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Just ordered my new Peugeot 2008. Excellent Customer service throughout! A special thank you to Trainee Sales Executive Luca Blackburn who attended to my requirements from start to finish. He is an Authentic young man, Courteous, Friendly and Knowledgeable and did not once make me feel under pressure! Luca is Definitely an Asset to the sales team!
Traci
Apr 08, 2022
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Very helpful, Jamie answered all my questions/queries throughout choosing and waiting for delivery of my Peugeot. Kept me informed and up to date with the process from test drive to collection, Absolutely brilliant customer service! Thankyou.
Philip Harvey-Crossland
Jan 01, 2022
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We have dealt with these guys for 4 years now. Darren, James, and all the staff are absolutely A1 and second to none with their professional service. When we look for a new car we don't ever contemplate looking anywhere else. Thank you so much everyone involved it's a pleasure doing business with you.
Toni Rapid
Dec 13, 2021
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Absolute shambolic service and communication and they certainly don't like it when you make your feelings known! as for the Peugeot marque, i would not have another if it was given to me for free!
Tory Sanderson
Sep 10, 2021
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Friendly, patient and helpful. Kevin - the salesperson we dealt with - went above and beyond to help us ensure the vehicle we were after would meet our very specific requirements. Not at all pushy and acted with integrity throughout. Thank you.
Mike Childs
Aug 10, 2021
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Very professional reception. A comfortable waiting area whilst my DS7 had a service and a minor warranty investigation resolved.
Dan Hemmins
Mar 08, 2021
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Useless, couldn't carry out a repair, didn't listen to what the issue was and they tried to rip off the garage that was paying for the repair. Bad customer service all round. Glad I am moving so I can find a better main dealer to look after my car.
