Review of   Llantrisant Cars, Pontyclun    Phone: 01443 238080     Address: Mwyndy Garage Mwyndy

Bought an expensive car that had a serious fault. Referred me to the manufacturer, ignored letters, referred me to the finance company and did nothing to help. Couldn't have been less interested.
Quick enought to take your money but their after sales are non existent. Buy elsewhere.

Value for money:		Poor
Service & support:		Poor
Quality:		Poor
Location:		Fair

Review of   MC Turner & Son Ltd, Newbury, Berkshire    Phone: 01635 46027     Address: Springfields, Newtown Common, Newbury, RG20 9DD

I bought a lovely looking Jeep Grand Cherokee Limited 3.0 Diesel from Mark Turner (MC Turner & Son Ltd) in May 2010 but was very disappointed a week later when we booked it into the local Jeep dealer to be told we'd bought a 'bad un'. The engine had a serious oil leak and, on further investigation, we discovered that the engine and gearbox had been removed and very badly re-fitted - there were sheared cylinder head bolts and fuel hoses were incorrectly routed. The drive shaft gaiters were held on by plastic cable ties!

When I contacted Mr Turner he was very helpful and actually offered us a refund. On this basis (he seemed genuinely surprised and willing to do the right thing) I accepted his offer to source an alternative vehicle for us.

This he did a few weeks later so all was well right? Wrong! Unbelievably, despite reassurances from Mr Turner that this car was perfect, a previously well-masked and unpleasant odour became very apparent and a few days later another serious oil leak was discovered.

I contacted Mr Turner again thinking how unlucky we'd both been to have 2 serious engine problems in 2 low mileage examples of what is considered to be a 'bomb proof' Mercedes sourced diesel engine. This time his attitude was somewhat less understanding and it very quickly became obvious that he didn't want to know.

I sold the car on a few weeks later, having declared the problems to the new buyer, and lost J3000 in the process.

If you want my opinion of this motor dealer I'd have to advise you to steer clear and go elsewhere.

Value for money:		Poor
Service & support:		Poor
Quality:		Poor
Location:		Not rated

Review of   PGI Ltd, Farnham    Phone: 01252 718844     Address: 11 Guildford Rd

Bought a car which I specifically wanted to be free of mechanical trouble for my teenage son. I was told that the Ford Focus they recommended was just right for our needs. It developed major problems a few days later and whilst they offered to give me a full refund, I am still waiting three weeks later, with one far fetched excuse after another, for my money back. Meanwhile the car is back on the forecourt (whaaat? while I still own it?) for J800 more than they sold to me. Either it had a lot wrong with it that they have put right, or they are hoping an even bigger mug than me will come along.

Avoid at all costs.

Value for money:		Poor
Service & support:		Not rated
Quality:		Poor
Location:		Average

Review of   Rogate Garage, Petersfield    Phone: 01730 821816     Address: East St Rogate

Very good service and follow up. Would recommend them to anyone.

Value for money:		Excelent
Service & support:		Excelent
Quality:		Excelent
Location:		Excelent

Review of   Autotradecentre, West Midlands    Phone: 01676 530752     Address: Station Road Ballsal Common Covernty CV7 7EF

I purchased a vehicle from these 2 months ago and have still not received registration certificate or conformation of the work that was promised to be carried out.

They ignore all calls and letters requesting this to be resolved.

Do not buy a car from this company.

Value for money:		Poor
Service & support:		Poor
Quality:		Poor
Location:		Poor

Review of   SALTMARINE, Dungannon, County Tyrone    Phone: 02887723376     Address: TANAMORE

Bought a new car with a suppose to be five year waranty. That is until you have a problem with it then you don't have one while driving my car the safety catch on hood broke off causing a lot of damage to my car. Saltmarine didn't care less. Dealing with these people have been a nightmare so anybody thinking of giving them there custom please save yourself a lot of stress not to mention the money part and go elsewhere.

Value for money:		Poor
Service & support:		Poor - UNFRIENDLY, UNHELPFUL STAFF
Quality:		Poor - WHAT QUALITY
Location:		Not rated

Review of   Fairfield Cars Peterborough, Peterborough, Cambridgeshire

Bad bad dealer, reported problems with car done nothing about it, very rude, and intimidating, needed a reliable car, I've a sick child we have to take to hospital on a regular basis.

Told we could have money back, when we asked he laugh and ignored it, told us to go through the useless waranty company they provided.

Rude, rip off car has cost a fortune BAD BAD BAD.

Value for money:		Poor
Service & support:		Poor
Quality:		Poor
Location:		Poor

Review of   Oakley village cars, Basingstoke, Hampshire

Do not buy a car from them.. they appear very nice but when push comes to shove are nothing but crooks and can't be trusted.. I will not say more but just avoid them.

Value for money:		Poor
Service & support:		Poor
Quality:		Poor
Location:		Not rated

Review of   Car Chase UK,     Phone: 0117 951 3500     Address: Avon BS7 8TZ

I bought a car from Car Chase 5 months ago, everything seems fine until a week later I found the car started to sounds strange. The sound come from the exhaust system which can be expensive. The brake is emitting noise too after 2 weeks later and car's paint is lingering now after faded 2 weeks after bought. The car's battery failed after a month owning it. Remember to check the nuts on the rims too cause I found out after I sent the car to check the brakes that every single rim is lacked with a nut.

Worse case is there are special locks attached to the rims where I need a special tool to unlock it and the tool was not given when I bought it from Car chase. I went back to Car Chase yesterday, never asked for the reimburse for the repairs done instead just asking to unlock the car but there was totally no after sales service. The PAKISTANI guy that sold the car to me said it is not his fault and he can't help, I literary gone speechless. So after reading this, I hope you will have a good judgement before purchasing anything from CAR CHASE UK BRISTOL. Address is 421-425 Gloucester Road, Bristol. P.S the rim is leaking air too.

Value for money:		Poor - The car broke down weeks after bought
Service & support:		Poor - No after sales service at all
Quality:		Poor - Things needed repairs includes brakes, exhaust, rims, battery replaced
Location:		Poor

Review of   Milton Motors, Cambridge    Phone: 01223 864475     Address: Bennett Garage/61 Cambridge Rd Milton

After having booked an appointment at 10.00am this morning to view a car, we then drove 20 miles with an 18 month old baby in tow. When we arrived, things didn't start off well as the salesman (called Steve) shouted at my husband when my husband pointed out a minor defect on the vehicle number plate mounting. Rather than indicating it would be fixed, Steve (the salesman) said it would cost hundreds of pounds to fix at a Mazda dealers and not to touch it (?!). When my husband then asked to take the car for a test drive, Steve asked us if we'd looked at any other vehicles and my husband explained that we'd seen a couple last weekend. Steve then became very irritable and rude and replied that we were obviously not real buyers and were only browsing. To avoid any confrontation in front of our little girl, we chose to walk away, despite still being interested in the car. We have never experienced such poor customer service at any garage previously and just want to warn others to be prepared to be spoken to in this manner or to avoid going there altogether. Thanks

Value for money:		Not rated
Service & support:		Poor
Quality:		Not rated
Location:		Not rated

Review of   Madleaze auto bargain cars, Gloucester, Gloucestershire    Phone: 0795 895 5794     Address: 36 Bristol Rd, Gloucester, GL1 5SD

On 21st may 2010 I paid J500 deposit on a `97 volvo v40, (full price was agreed at J1100). 150,000 miles.
6 months tax, 12 month mot, fitment of a new cambelt and a cd player was included in the price.
On 22 may the dealer phoned me and asked if I would take the remaining J600 to him so that he could "carry on and get the car ready", I told him I was not paying the balance untill I had the car, he then asked me for "some of it" and I refused. I immedeatly phoned Consumer Direct and told them that this dealer had started alarm bells and asked what my position were should my fears be founded.
Under the "sale of goods act 1979" the car has to be fit for purpose and have no mechanical defects, only usual age related defects are considered acceptable.
On 25th May I returned with the remaining J600 to collect the Volvo. Upon arrival I was told that the cambelt was to be fitted by `one of his mates` on the following Tuesday. After a discussion with Mark (the dealer) I agreed. Also I was to collect the cd player on the following day.

On driving the car home I found that the exhaust was knocking (unsecure mounting brackets) and the inside of the exhaust boxes are loose as they vibrate badly upon acceleration.The steering wanders which makes the steering wheel kind of have a mind of it`s own. Windscreen washer on f/o/s doesn't even hit the screen (it flies over the top). Either noisy wheel bearings or driveshafts. Fuel cap is a definate mot failure as it is a push in type (kind of emergency thing from Halfords).

Advisories on the mot are `anti roll bar link on on f/o/s and rear brake discs. He failed to give me the advisory notice from the mot but I phoned the mot test station and asked what the advisories were. The mot station is NTM Services, Brearley Place, Waterwells Business Park, Quedgeley, Gloucester. (Nick). He told me that he was aware of other customers complaining of faults with cars from Madleaze.
Today I intend to contact Gloucester Trading Standards with a view to returning the Volvo to the dealer and claiming a refund. I don`t hold out much hope of an amicable result but am fully prepared for this. I am also prepared to pay money to the County Court to declare this dealer bankrupt if neccesary.

Value for money:		Average
Service & support:		Poor
Quality:		Poor
Location:		Average

Review of   Belgrave Motor Co Ltd, Sheffield    Phone: 0114-256 0260     Address: Meadowhall Riverside/Unit 1B Meadowhall Rd

Warning!!! Be careful when buying a car from this company i was sold a car with no catalytic converters cost over J2400 in investigating and fixing the problem also was told the turbo whistle which was louder enough to hear was normal its not don't let them tell you it is, if they fix a problem ask for the bill of work before you pay for the car, they told me they were fixing an engine valve but turned out to be replaceing the turbo. Which they used a re-manufactured turbo not approved by garrett so not by BMW.

Value for money:		Poor - poor if after the sale you need to spend 1000's
Service & support:		Poor - poor taking them to court
Quality:		Poor - spent alot of money on the car
Location:		Average

Review of   The English Van Company, Mansfield    Phone: 0872 115 6792     Address: Concord Way

i found this company on your website and even though it says trade only i phoned them. they told me that they had another company that deals with the public and they put me in touch. i got a 8 grand off a nearly new transit and they delivered it in less than a week. highly recommended and thanks to your website too.

Value for money:		Excelent - brillians
Service & support:		Good - called me back quickly and answered all of my questions
Quality:		Good - preregistered transit, so good as new
Location:		Average - i suppose it depends where u live

Review of   Bensons, Northwich    Phone: 01606 47519     Address: 70-78 Old Warrington Rd

WARNING! I bought a used car from these sharks this year ('09), for J1,500. Having little or no knowledge of cars I trusted their mechanic when he told me that he had checked the car over throughly & it was in tip top condition. Within 3 months of buying the car from Bensons I had to buy a new clutch and within 6 months the engine went. I had no choice but to scrap the car as Bensons refused to do anything for me and had a couldn't care less attitude towards me. I STRONGLY WARN AGAINST BUYING FROM THESE DODGY DEALERS!

Value for money:		Poor
Service & support:		Poor
Quality:		Poor
Location:		Poor

Review of   The Internet Car Showroom, Hook    Phone: 01252 845353     Address: Whitney Barn/Taplins Farm La Winchfield

Purchased a car a few months back. Rang to get a promised service carried out, all very nice on the phone, would call me back. Of course did not. Rang 4 times, wouldn't speak to me to even discuss it. Rang Head Dealer there, very amicable call, promised to investigate and get back to me, never has. Ignored my calls to him. Great example to his staff.

If you like being treated with contempt by used car salesman, this is the place for you, otherwise AVOID.

Can get equally good prices elsewhere. This now heading for County Court, but this will not excuse or punish rudeness and ignorance of the sales staff.

Value for money:		Fair
Service & support:		Poor
Quality:		Poor
Location:		Fair

Review of   Witton Car Sales, Blackburn    Phone: 01254 689944     Address: 161-163 Wensley Rd

I Bought a car from this dealer, 2 1/2 weeks later the car needed major work to make it road worthy, contacted the dealer to see if he would put right the problems, but he was not interested, my local garrage said it was possible the vehicle had been adjusted to get through a test drive. save your self the bother and buy elsewhere.

Value for money:		Poor
Service & support:		Poor
Quality:		Poor
Location:		Poor

Review of   Motocars Ltd (Japanese Imports), Thatcham    Phone: 01635 38942     Address: 65 New Greenham Park Greenham

Bought a Toyota Previa (Estima) from them in June 2007. They said it would be fully cleaned, a dent at the back would be professionally sprayed, a worn seat would be replaced and radio would be changed to UK frequencies. They took my deposit and then were late in having the car ready for collection.
When I could wait no longer, I paid the remainder and took it with no work having been done to it. It looked a mess and had not been touched. 13 months later I am still waiting for them to carry out the PROMISED repairs.
Do not hand over any money to them unless the car you want is ready and in front of you.
Haroon Rashid promised me a courtesy car during repairs but now offers abuse when I call them. They do not return any calls.
Sadly, this firm is a return to the Arthur Daley school of car sales.
I have suspicions over most of the mileages on their cars as all records are in Japanese and you will not be shown the famed RAC report that they claim to carry out. Also, on every sales contract they have a clause that the mileage cannot be guaranteed - the opposite of what their sales talk and website claim.

Do yourself a favour - do not be tempted by apparent low prices and AVOID AT ALL COSTS.
They deliberately price one car cheaply and then say it is sold when customers arrive. It draws people in and then they give their comfort talk about RAC inspections, etc. Do not fall for it.

Value for money:		Poor - huge long term losses - cars have no valid history
Service & support:		Not rated - will not return calls, will abuse you if you keep calling
Quality:		Not rated - dirty, broken parts - straight off the ferry
Location:		Poor - Newbury, what can you say?

Review of   M1 AUTO KINGSBURY, Kingsbury, North West London    Phone: 02082045924     Address: KINGSBURY

Was sold a vechile , with mileage clocked back. and also faulty engine.
this happend to me and also another friend from M1 KINGSBURY DEALERSHIP .From sales man Name Roger.
Mileage is clocked back from the dealership .
FRAUDSTERS.

Value for money:		Poor - RIPP OFF
Service & support:		Poor - by court
Quality:		Poor
Location:		Good