Snows BMW Portsmouth is part of the Snows Group which includes dealerships in Portsmouth and on the Isle of Wight, representing BMW throughout Hampshire, West Sussex and the South. We know the needs of BMW drivers are highly specialised and that's why we have the expertise and knowledge to help in every possible way.
|Address||Bmw House, Eastern Road|
|Phone Number||02392 007718|
|Fax||023 9265 7560|
- I would recommend this business
Massive thanks to Nick Irish made my first experience of buying a car from a dealership quick,easy and simple. Sat down with me and clearly explained all the options i could go for. Super happy with the service i received will defiantly be returning.
|Value for money|
|Service & support|
I bought an approved used BMW from Snows BMW Portsmouth just over 3 weeks ago. The car is a 2009 318i M Sport Business Edition with 30,000 miles on the clock.
The car developed an engine fault within 36 hours and was returned to the dealer by the BMW emergency service - a faulty knock sensor was diagnosed and repaired.
The first time I drove the car for more than 30 minutes I noticed a clutch judder under load. Snows investigated and found a fault that required the clutch to be replaced. The car was off the road for 2 days in total.
36 hours after collecting the car, another engine warning light came on advising me to return the car to a BMW dealer. Snows investigated and this time identified a fault with the cam sensor. The car was off the road for 4 days.
The clutch still smells when reversing on any type of incline.
Is it acceptable for a BMW clutch to burn out after 30,000 miles?
Is it acceptable for the clutch to continue to smell after being replaced?
Is it acceptable for an Approved Used BMW to suffer 3 faults in the first 3 weeks of ownership?
Is it acceptable for an Approved Used BMW to be off the road for 7 days in the first 25 days of ownership?
Snows BMW have refused to refund me and have offered me just J200 as a "gesture of goodwill".
My BMW 1 series had a recall, so in January I booked the work in. This was at no cost to me at all. I arrived this morning at 8am and parked my car, and as soon as I stepped out of my car I was greeted by a gentleman with a clipboard who had my name down and was expecting me. I went in, and within 10 minutes I had the keys to a 18’ plate manual 1 series loan car. This was excellent as I was apprehensive about driving a totally different car.
I was then sent an email around midday with the free veichle check, breaking down each element of the inspection clearly and concisely. With this, there was a video of my car and the proof from the check! Fantastic, really helpful for a person personally clueless about cars.
I then collected the car at 5:30pm and the work carried out was explained to me, and it was washed, vacuumed and driven round to the front for me to take away. The service was absolutely outstanding, and not a single penny left my purse for this. This experience was outstanding, keep doing what you’re doing!
If I ever get a new BMW you know where I’ll be coming!
I would like to thank Kelly Hare for her professionalism and lovely service I received from ordering my mobility car to collection. BMW Snows I would recommend.
Great experience from dropping my x3 off to pick up - competence all round, honest advice and very decent prices. Really delighted with my experience today, Tom greeted me in the parking lot even though it was only 7.30 in the morning, I was way to early - to my surprise I didn’t even have to wait a minute for Nicholas to take my details and I had been taken care off! Again all before they officially opened up - fantastic customer service all round today! Will gladly return for service and for buying my next BMW!! Thanks!
Snows BMW Portsmouth Bodyshop. I have just had the entire front end of my 2006 R53 JCW Mini painted by the Snows Bodyshop.The fit and finish of the bodywork is remarkable.Colour match, depth of Metallic and panel fit are faultless.Congratulations to the guys in the paint shop. This brilliant result is mostly due to the enthusiasm and care taken by Simon Martin at Snows.He understood completely what was required from the repair and ensured that the outcome would be,as it is, outstanding.Thank you.
I visited the showroom and was introduced to Stuart Trett. He was extremely professional and followed up my enquiry with a personalised email video later that day. Following a testdrive a couple of days later we set about discussing my requirements. We had some excellent banter and he was very open and honest with me. The deal we finally struck was very satisfactory, he went out of his way to ensure I was fully satisfied with the deal. The use of modern media techniques was very impressive. I would have no hesitation in recommending Stuart to other prospective purchasers. Many thanks.
Just been in for a test drive in an M4. What a fantastic experience and will now consider one as a replacement for my current BMW. Steve Hunter was really helpful and even offered to drive to my home to get my driving licence that I had forgotten to bring with me. The finance guy gave me a comprehensive quote over a lovely cup of coffee in their café bar. Can't wait to own a BMW M4 Competition!