Snows BMW Portsmouth is part of the Snows Group which includes dealerships in Portsmouth and on the Isle of Wight, representing BMW throughout Hampshire, West Sussex and the South. We know the needs of BMW drivers are highly specialised and that's why we have the expertise and knowledge to help in every possible way.

Contact Details

  City Portsmouth
  Postcode PO3 5FF
  Phone Number 023 9265 7500
  Fax 023 9265 7560

I bought an approved used BMW from Snows BMW Portsmouth just over 3 weeks ago. The car is a 2009 318i M Sport Business Edition with 30,000 miles on the clock.

The car developed an engine fault within 36 hours and was returned to the dealer by the BMW emergency service - a faulty knock sensor was diagnosed and repaired.

The first time I drove the car for more than 30 minutes I noticed a clutch judder under load. Snows investigated and found a fault that required the clutch to be replaced. The car was off the road for 2 days in total.

36 hours after collecting the car, another engine warning light came on advising me to return the car to a BMW dealer. Snows investigated and this time identified a fault with the cam sensor. The car was off the road for 4 days.

The clutch still smells when reversing on any type of incline.

Is it acceptable for a BMW clutch to burn out after 30,000 miles?

Is it acceptable for the clutch to continue to smell after being replaced?

Is it acceptable for an Approved Used BMW to suffer 3 faults in the first 3 weeks of ownership?

Is it acceptable for an Approved Used BMW to be off the road for 7 days in the first 25 days of ownership?

Snows BMW have refused to refund me and have offered me just J200 as a "gesture of goodwill".

Good service????